Returns & Refunds Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help!
We accept returns or exchanges within 7 days for purchases made on our website and at our store.
Please note the following exceptions to our return and exchange policy:
- Return items must be in new condition with original tags attached.
- Returned items must have no visible signs of wear or use.
- Return items can be returned to our shop within 7 days of purchase. However, please note that the item receipt is mandatory for the return & exchange procedure.
- Purchased items will not be cash refunded but can be exchanged for another item.
- Items reported as damaged must be reported to us. Please return the item to Intersport shop, we will inspect it and notify you whether your return has been approved. This procedure may take up to 2 weeks.
We accept your returns no later than 7 business working days from the invoice date (we may, but we are not required to). We do not refund any items but can proceed for an exchange under certain conditions.
You do not have the right to cancel the Contract when it is for the delivery of any of the following category of "Excluded items":
Items damaged, soiled, washed, altered or worn (other than to try the item on) and any labels or tags must be intact.
Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items.
Returns at Intersport shop.
You may return item purchased through this website which has the same section to which the items you wish to return belong to. You just need to present, as well as the item, the invoice that was attached to the Order Confirmation, which is also saved under your account on our website. You can present the invoice either by bringing to the store a print-out of the invoice.
Exchanges - for a change of size
If you decide that any item that you have purchased is in the wrong size, then you may be able to request a change in its size. You must present, as well as the original item, the invoice that was attached to the Order Confirmation, which is also saved under your account on our website, to our shop. You must return the item without any undue delay, and in any event within a maximum period of 7 business working days from the invoice date without additional costs for you.
Returns of defective items
Please note that the management reserves the right not to attend to exchange requests and to amend this policy without prior notice.